Frequently Asked Questions (FAQ)

General Questions

What is MYJAMA?
MYJAMA is a modern nightwear brand for women, men, and children, combining stylish designs with ideal fit and sustainable quality. Our collections are timeless and set new standards in fashion environmentalism.

What materials does MYJAMA use?
We use only sustainable materials to ensure the highest quality and environmental friendliness. These include innovative fibers like Lenzing™ and certified organic cotton. Our fabrics are skin-friendly, comfortable, and come from environmentally and ethically conscious sources – for a better feeling, day and night.

Where is MYJAMA produced?
Our products are created in collaboration with selected partners who share our values regarding quality and sustainability. A large part of our production takes place with a supplier in the Swabian Jura, who also operates a production site in Romania. We also work with another producer in Portugal, who is fully committed to sustainable production. These partnerships ensure the highest standards as well as transparency and responsibility throughout the supply chain.

Product and Care Instructions

How do your sizes fit?
Our models are cut loose to provide a comfortable, relaxed fit. Each product comes with a small sketch indicating whether the item is loose, oversized, or closer-fitting, so you can be sure to choose the right fit.

How do I care for MYJAMA products?
We recommend a gentle machine wash at 30 degrees and air drying. This preserves the quality of the materials and ensures you can enjoy your nightwear for a long time.

Does MYJAMA offer size consultation?
Yes, we have a size chart to help you find the perfect fit. If you are still unsure, our customer service is happy to assist.
Are MYJAMA products suitable for people with sensitive skin?
Yes, thanks to our high-quality, skin-friendly materials and careful craftsmanship, our products are ideal for sensitive skin.

Order and Shipping

How long does delivery take?
Delivery usually takes 3-5 business days. If there are any delays, our customer service will inform you.

Can I track my order?
Yes, once your order has been shipped, you will receive a shipping confirmation with a tracking number.

Does MYJAMA offer international shipping?
Currently, we deliver within Germany. For information on international shipping options, please contact our customer service.

Returns and Exchanges

Can I return or exchange my order?
Yes, you can return or exchange unworn and undamaged items within 14 days of receipt. Please contact our customer service to initiate the return process.

Who covers the costs for returns?
Return shipping costs are borne by the customer. However, in cases of exchange or complaints, we cover the costs of re-shipping.

What should I do if my item is faulty?
Please contact our customer service immediately at info@myjama.de. We will ensure that you receive a replacement or refund as soon as possible.

Retailer Inquiries

How can I become a MYJAMA retailer?
If you are interested in adding MYJAMA to your product range, we would be delighted to receive a brief message at b2b@myjama.de.

Contact

How can I reach customer service?
You can contact us anytime via email at info@myjama.de. Our team is happy to help with questions about products, orders, and everything related to MYJAMA.